We accept returns and exchanges withinĀ 7 daysĀ of receiving your order.
Conditions:
Items must be in perfect condition, withĀ original tags and sanitary stickersĀ still attached.
Returns will not be acceptedĀ for items that are damaged, stained, or have perfume/scent.
Sale items areĀ non-refundable, but can be exchanged for another size (if available) or another product.
Cash payments are non-refundable.Delivery fees are non-refundable.Process:
Returns and exchanges will only be processed after weĀ receive and inspectĀ the item(s).If the return doesĀ not meet the above conditions, it will beĀ sent back to the customer, and theĀ delivery cost will be your responsibility.Refund Timeline:Refunds (when eligible) are issued to the original payment method and may takeĀ 2ā10 business daysĀ to appear.
How to Request:
- Send your request toĀ info@palmtreefashionbeach.comĀ or WhatsApp us atĀ +971 52 442 6932.
Please include yourĀ order numberĀ and theĀ reasonĀ for the return or exchange.Our team will get back to you withinĀ 24 business hoursĀ with return instructions.
Returns & Exchange Fees
Dubai:
- Exchange:Ā AED20 delivery fee.
- Return:Ā AED20 delivery fee + 3,4% (card company fee) on the value of the returned item(s).
- Return of all items:Ā AED20 delivery fee + 3,4% (card company fee) on the total purchase amount.
- Get a 100% refund as a coupon for future purchases - no deductions.
Rest of UAE:
- EXCHANGE: AED30 per order.
- Return:Ā AED30 delivery fee + 3,4% (card company fee) on the value of the returned item(s).
- Return of all items:Ā AED30 delivery fee + 3,4% (card company fee) on the total purchase amount.
- Get a 100% refund as a coupon for future purchases - no deductions.
Rest of Ā World:
- International purchase can be returned in 14 days.
- International Returns&Exchange are at your own cost, unless the item is faulty or damaged.
- We do recommend to send your return using tracked delivery and then notify us of the tracking information.
- We are not responsible for items lost or damaged if sent without using a tracked courier service.Ā
