PalmTree Fashion Beach accepts Returns&Exchange within 7 days after receiving the items.
The product(s) must be in perfect conditions, with originals labels and sanitary stickers affixed to piece(s). PLEASE NOTE: Items that are damaged, soiled or smelling of perfumes/scents will NOT qualify for a refund and can be refused.
The Refund/Exchange only will be processed after we receive the item(s) and analyze the conditions of the product(s) in our company. In case the Return/Exchange does not meet the above criteria, it will be sent back to the customer and the delivery cost is customer’s responsibility.
Refund amount once processed takes 2-8 business day to get back to the card used at the moment of the purchase
Items on sale are not refundable but it can be exchanged for other size if available.
Cash Payment is not refundable.
Delivery Fee is not refundable.
How to Request:
Send a request to our e-mail: Info@palmtreefashionbeach.com or to our WhatsApp +971 52 442 6932 containing the purchase order number and the reason for the Return/Exchange.
Our team will respond within 24 hours (in working days) with the details for the return delivery.
Returns & Exchange Fees
Dubai:
EXCHANGE – Same day: AED30/ Next Day 20AED.
PARTIAL RETURN: AED20 delivery fee + 3% of the return purchase amount.
RETURN of all items: AED20 delivery fee + 3% of the purchase amount.
Rest of UAE:
EXCHANGE: AED30 per order.
RETURNS: AED30 + 3% of the purchase amount.
3% refers to the card company fee.
Rest of World:
International purchase can be returned in 14 days.
International Returns&Exchange are at your own cost, unless the item is faulty or damaged.
We do recommend to send your return using tracked delivery and then notify us of the tracking information.
We are not responsible for items lost or damaged if sent without using a tracked courier service.
