Returns & Exchange Policy

Returns & Exchange Policy

• PalmTree Fashion Beach accepts Returns&Exchange within 7 days after receiving the items.
• The product(s) must be in perfect conditions, with originals labels and sanitary stickers affixed to piece(s). PLEASE NOTE: Items that are damaged, soiled or smelling of perfumes/scents will NOT qualify for a refund and can be refused.
• The Refund/Exchange only will be processed after we receive the item(s) and analyze the conditions of the product(s) in our company. In case the Return/Exchange  does not meet the above criteria, it will be sent back to the customer and the delivery cost is customer’s responsibility.
• Refund amount once processed takes 2-8 business day to get back to the card used at the moment of the purchase
• Items on sale are not refundable but it can be exchanged for other size if available or other product.
• Cash Payment is not refundable.
• Delivery Fee is not refundable.

How to Request:

• Send a request to our e-mail: Info@palmtreefashionbeach.com or to our WhatsApp +971 52 442 6932 containing the purchase order number and the reason for the Return/Exchange.
• Our team will respond within 24 hours (in working days) with the details for the return delivery.

Returns & Exchange Fees

Dubai:

• EXCHANGE – 20AED (within 2 business days).
• RETURN: AED20 delivery fee.

Rest of UAE:

• EXCHANGE: AED30 (within 3 business days).
• RETURN: AED30 delivery fee.

Rest of  World:

• International purchase can be returned in 14 days.
• International Returns&Exchange are at your own cost, unless the item is faulty or damaged.
• We do recommend to send your return using tracked delivery and then notify us of the tracking information.
• We are not responsible for items lost or damaged if sent without using a tracked courier service.