PalmTree Fashion Beach – Return & Exchange Policy
We accept returns and exchanges within 7 days of receiving your order.
Conditions for Return & Exchange:
Items must be in perfect condition, with original labels and sanitary stickers attached.
We do not accept returns for items that are damaged, soiled, or have perfume/scents. These will be refused.
Processing & Refunds:
Returns and exchanges are processed only after we receive and inspect the item(s).
If the return does not meet the conditions above, it will be sent back, and the customer will cover the delivery cost.
Approved refunds take 2-8 business days to be credited back to the original payment card.
Exceptions & Fees:
Sale items: Non-refundable but can be exchanged for a different size (if available) or another product.
Cash payments: Non-refundable.
Delivery fees: Non-refundable.
How to Request a Return or Exchange
To initiate a return or exchange, please send a request to:
📧 Email: Info@palmtreefashionbeach.com
📱 WhatsApp: +971 52 442 6932
Include the following details:
Order number
Reason for return or exchange
Our team will respond within 24 hours on business days with further instructions for the return process.
Returns & Exchange Fees
Dubai:
Exchange – AED 25 (within 2 business days)
Return – A 3,4% fee will be deducted from the total amount, as this is charged by the card machine provider and is not refunded to PALMTREE FASHION BEACH. Delivery fee: AED 25.
Rest of the UAE:
Exchange – AED 40 (delivered within 3 business days)
Return – A 3,4% fee will be deducted from the total amount, as this is charged by the card machine provider and is not refunded to PALMTREE FASHION BEACH. Delivery fee: AED 40.
Rest of the World:
International returns accepted within 14 days
Return & exchange costs are the customer’s responsibility, unless the item is faulty or damaged
We recommend using tracked delivery and providing us with the tracking information
We are not responsible for lost or damaged items if sent without a tracked courier service
- A 3,4% fee will be deducted from the total amount, as this is charged by the card machine provider and is not refunded to PALMTREE FASHION BEACH.
