We are happy to help with your Return&Exchange 💗
🇦🇪 UAE Orders - We accept returns and exchanges within 7 days of receiving your order.
Our team will schedule a pickup collection for your convenience. 🚚✨
Conditions:
- Items must be unused, in perfect condition, with tags and sanitary stickers attached.
- Returns won’t be accepted for damaged, stained, or scented items.
- Final Sale items are non-refundable, but can be exchanged if stock is available.
- Cash and delivery fees are non-refundable.
How to Request:
📧 Email: info@palmtreefashionbeach.com
💬 WhatsApp: +971 52 442 6932
Please include your order number and the reason for return or exchange. Our team will get back to you within 24 business hours 🌸
Delivery Fees:
- Dubai: AED 20 delivery fee
- Rest of UAE: AED 30 delivery fee
🌍 International Orders
• Returns accepted within 14 days of delivery
• Shipping costs are at the customer’s expense (unless the item is faulty)
• Please use tracked delivery and share tracking details
• We’re not responsible for lost or untracked shipments 💗
